Turomas: In difficult times, a good service is essential

Turomas: In difficult times, a good service is essential
Photo source
www.turomas.com

Date: 22 April 2020

After the recent events happening on a global scale, by the spread of the global pandemic of the COVID-19 virus, TUROMAS has implemented a series of measures to continue with the activity and obligations in a normal and in a responsible manner.

These measures are updated daily to the situation we are experiencing in order to preserve the health of our employees, and to guarantee a complete service to customers around the world. We are living in an absolutely extraordinary situation, and we understand that in difficult times such as these, is when we must be next to our clients guaranteeing the best and personalised service.

We have implemented an action protocol that includes preventive and action measures, among these, we are suspending any visit of customers or suppliers to our factory in Spain and any visit of our commercial or technical support team to the customer installations based on the evolution of the pandemic. We know that this can cause some alterations to the established planning, but we must appeal to the common sense given the circumstances. In Turomas we are well aware that health is the most important thing, because without health there is no economy.

We have implemented a teleworking system and limiting the presence of personnel in our offices. Our staff is working in a normal manner, either in person in our offices or connected to our systems from their homes.

Also, to resolve any eventuality, our technicians will provide any support and technical assistance on a regular basis through the telephone +34 978804665 or through the mail aftersales@turomas.com. Shipment of spare parts and consumables continues to operate normally.

Business hours for Customer Care and After-sales Service will be, from Monday to Friday, 07:00 to 15:00 hours GMT+1. Outside, office hours, Saturdays and public holidays, the 24 hours After-sales service will also be available through telephone number +34 978090333.

Finally, from TUROMAS we want to express our support to the people affected, health personnel, security forces and other professionals who are especially exposed, as well as our solidarity with all employers and citizens affected by the measures decreed. We especially want to thank each and every one of the people who make up TUROMAS and who, thanks to their daily work, ensure the continuity of the company and the care of our customers.

600450 Turomas: In difficult times, a good service is essential glassonweb.com

Others also read

The TUROMAS loading system offers multiple benefits for glass processing companies, including productivity increase, optimization of plant layout, economic savings or factory safety.
Vitro Architectural Glass (formerly PPG Glass) announced that Daniel Plotnick has been appointed as commercial account manager for the New England/Metro New York City region in the U.S. as well as all of Europe.
Largest Glass and Fenestration Show in the Americas Unites Buyers and Sellers Online for the Entire Month of September.
FGIA is pleased to announce it will participate as an association partner in GlassBuild Connect: The Glass & Fenestration Online Experience, taking place September 1-30 at GlassBuild.com.
Join the dialogue! Face Time 2020: Better Buildings through Better Skins
The annual Glazing Summit conference, due to take place in October, has been postponed until 2021 due to uncertainties around social distancing.

Add new comment

From industry

Ctra. Estación Km. 15.8
44415 Rubielos de Mora Teruel
Spain

Fase Poligono Industrial Lalin 2000,
36512 Lalín Pontevedra
Spain