Like any other valued equipment, Sparklike's non-destructive insulating glass gas fill analyzers – Sparklike Handheld™ and Sparklike Laser™ devices – require annual maintenance in order to guarantee extended product life and to give reliable gas measurement results.
The calibration and maintenance of our devices can be handled in two different locations. Our North American clients can send their Sparklike Handheld™ devices to Quanex Building Products located in Ohio, USA. Sparklike HQ's in Helsinki, on the other hand, handle the service and maintenance for the rest of the world for both, Sparklike Handheld™ and the devices within Sparklike Laser™ product line.
When filling in the new form on our website, the device operator has the possibility to inform our Calibration and Maintenance Center in more detail why they are sending their Sparklike device™ to us. Keep reading to find out how to get the most out of our new form!
After entering the basic contact details, the device operator is asked to fill in the Sparklike device serial number, which is a unique identification number given to each device and can be found printed on the device.
In the following section, the form is asking why the device operator is sending their Sparklike device™ for maintenance.
In order to further point out reason for the maintenance, the device operator has the opportunity to select different options, which vary from standard yearly calibration to the device's repair service.
After which, the operator has the opportunity to select a more specific reason for the maintenance. This enables Sparklike Calibration and Maintenance Center Specialists to anticipate the arrival of the device as well as to make all the necessary preparations upfront.
Finally, any additional information can be filled in to the message box situated in the end of the form.
In order to keep reading why the annual calibration and maintenance of quality control equipment is necessary, please click this link. Furthermore, if you would like to find out, what happens during the Sparklike calibration and maintenance service, click this link.
“When designing this more informative web form, we were aiming to take into the consideration user-friendliness. To that end, we wanted to make sure that the new web form is comprehensive, but also quick to use.” – Fana Immonen, Marketing Manager at Sparklike Oy.
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