Launched in 2002, the event now draws over 100 attendees from all over the world. This includes company owners, production, sales, and IT managers, schedulers, customer service staff, and more. The opportunity to meet and share techniques and solutions with other users, some of whom have been using the software for nearly 15 years, is invaluable.
Sessions for different needs
The two-and-a-half day User Conference features breakout sessions organized in four or five tracks. This includes topics for those new to FeneVision through the latest techniques to improve speed, service, efficiency, yields and capabilities, all while reducing errors and costs.
Led by the FeneTech staff who develop and support FeneVision in addition to occasional contributions by users, sessions are offered with both set and open topics.
Participant involvement is encouraged and questions and answer sessions are always included. Forgot to ask your question during the presentation? Staff is also available throughout the event to answer all your burning questions on any topic, anytime.
Setting development priorities
The User Conference is also where we talk with and survey participants to determine priorities for enhancing FeneVision ERP during the next 12 months. This process has enabled us to continually improve and add important capabilities to FeneVision.
On a daily basis, we offer extensive customer support, including training, assigning a team during implementation and being on-site during the startup as well as 24/7 phone and email support. Still, the User Conference is a significant opportunity to build relationships and advance your ability to gain more from FeneVision.
“The best part, for us, is the one-on-one time with FeneTech’s developers and support staff which generates valuable solutions-based ideas to some of our toughest challenges. We bring this knowledge back to benefit all aspects of the business from order entry to invoicing.”
“We’ve attended the user conference in each of the six years of our company’s relationship with FeneTech. The interactions with FeneTech staff as well as with other attendees always provides valuable and actionable information that we can put to work in our FeneVision usage.”
Greg Flynn, ERP Manager
“At each conference we get to see what’s new and discuss the future, network with other users on challenges and successes, meet the team behind our projects and much more. After attending 15 of these valuable events, I can say that it is time very well spent”
Dave Cicozi, Systems Coordinator
Polaris Windows & Doors
“Syracuse Glass Company has been using FeneVision for eight years now, and we’ve attended the user conference each of those years. Each year, we get to discover new software features, discuss and network with our peers and FeneTech staff, and define new goals using FeneVision that directly impact and improve our efficiency and the service we provide to our customers.”
Bob Greene, IT Manager
Syracuse Glass Company, Inc.