Thrifty, one of the leading rental firms in the industry, has worked with National Windscreens for several years, but as with all diligent companies, decided to invite tenders from other suppliers when the previous contract was coming to an end to ensure it was getting the best service available.Alison Chadwick, Director of Fleet Operations, says, “Thrifty operates a fleet of over 20,000 rental vehicles out of almost 100 locations across the length and breadth of the UK.The company has a reputation for delivering excellent customer service and this means keeping our vehicles on the road at all times.
“We pride ourselves on our competitive pricing structure and we work closely with all of our service providers to ensure our customers get the best value for money, without compromising on quality. Over the past few years National Windscreens has proved that it provides a level of service we are confident in for all of our vehicle glazing requirements.”
National Windscreens supplies details of all jobs completed for its fleet customers in regular Management Information (MI) updates. The most recent MI for Thrifty showed that the average ‘time to serve’ throughout January 2015 was just 28.5 hours, with 80% of all jobs completed either on the same day they were booked, or the following day.
Regional Sales and Marketing Director at National Windscreens, Martyn Bennett, comments, “We are delighted to have retained the Thrifty account, particularly having gone through a tender process as it demonstrates the confidence Thrifty has in our service.
“We work with some of the largest fleet operators in the country and have extensive experience of the industry’s needs. Being able to provide the swiftest service possible using quality materials and workmanship is key in this industry where every minute vehicles spend off the road can severely impact on the operators’ bottom line.”
National Windscreens is the largest independently owned company in its field, operating 108 fitting centres and more than 800 mobile technicians across the UK. Its commitment to customer service means on average a UK motorist is never more than 11 miles or 20 minutes away from a National Windscreens technician, which is why it boasts industry leading time to serve and customer satisfaction (NPS) scores.
Alison continues, “National Windscreens extensive fitting centre network and mobile technicians ensure our customers can quickly access quality glazing repairs in whichever location is most convenient for them, without the hassle of having to request a replacement vehicle.
“We pride ourselves on our own award-winning customer service, and it’s often these behind the scenes partnerships which enable us to continue to provide such a valued service to our customers.”
Thrifty’s customer service ethos mirrors that of National Windscreens; Martyn comments, “We operate in a highly competitive market place, but good old fashioned customer service is still as valued today as it ever has been – if anything it is more important as the rise of social media means customers can leave feedback which is visible to the whole world 24/7.”
Find out more about Thrifty in the UK by visiting www.thrifty.co.uk or go to www.nationalwindscreens.co.uk for details of National Windscreens’ comprehensive Fleet Cover service.