Strategic Growth: Charlotte (CJ) MacLean Elevates A+W Software's Team Dynamics

Charlotte (CJ) MacLean
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A+W Software NA

Date: 15 March 2024

A+W Software, a leading software provider for the flat glass, window, and door industry, is pleased to announce the addition of Charlotte (CJ) MacLean to our growing Customer Service team.

CJ brings with her extensive technology support knowledge, customer service experience, and over three years as an information system specialist for a window manufacturer. Her abilities to problem solve and eagerness to delve deep into a customer’s questions and address them will make her a valuable resource for A+W’s customers.

CJ joins A+W Software as a Customer Support Specialist, focusing on our A+W Clarity (glass) customers. In her new position at A+W Software, CJ is working under the tutelage of Derya Aydemir, our Head of Customer Support for A+W Clarity. CJ’s training allows her to troubleshoot, address, and implement solutions to customer support tickets.

“As a self-described tech & customer service nerd, I consistently strive to raise the best solutions, prioritize those updates, and then administer them. I value my abilities as a customer-focused person to understand the problem, research a solution, and then implement said solution. Overall, I can’t describe how excited I am to learn more about the flat glass industry, its nuances, learn from some of the best in the industry, and put my extensive training to great use helping A+W’s amazing customers. It’s truly an honor to join A+W and I’m enthusiastic about the future: the company and my growth,” according to CJ.

Piggybacking off CJ’s zeal, John Staiano, COO of A+W Software North America, states, “CJ’s vivacity for technology (being a tech nerd), learning, customer service, and brilliant interpersonal skills are all palpable with everyone she meets. Onboarding/training takes time, but we are confident in CJ’s abilities to test, learn, and support our customer’s needs whenever they arise. I look forward to watching CJ grow as she collaborates with our customers in her new role as Customer Service Consultant.”

Please contact Chris Kammer at marketing.us@a-w.com for more information on joining the A+W team. Then see why your peers choose to work for A+W Software time and again!

600450 Strategic Growth: Charlotte (CJ) MacLean Elevates A+W Software's Team Dynamics glassonweb.com

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