The new deal means National Windscreens is now the sole glass provider for the RAC’s fleet of 1500 patrol vehicles, as well as for all vehicles covered by the company’s Accident Management division - designed to ease the burden on fleet managers by providing an end-to-end service. Nick Williams, General Manager - RAC Accident Services, comments, “National Windscreens’ comprehensive UK wide coverage is the perfect fit for our business.We offer breakdown and accident management services to motorists throughout the UK, so need to be confident that our suppliers have the capability to support us wherever needed.
“Equally important is the quality of service on offer - the RAC is a nationally recognised brand that has built its reputation on delivering a service that drivers can rely on in crisis situations. Having suppliers that we can trust is absolutely vital in our ability to deliver the level of service our customers demand.”
Roadside assistance service RAC Breakdown has more than seven million members and in 2014 the RAC's patrol force attended to 2.3 million rescue breakdowns. A roadworthy fleet is absolutely vital in the ongoing provision of this service as any time patrol vehicles spend off the road can impact on the RAC’s ability to assist its customers.
National Windscreens ‘time to serve’ played a key role in securing the two year contract, as Regional Sales and Marketing Director, Martyn Bennett, confirms, “Our ability to offer a quick, high-quality service is valued by all of our customers, but especially fleet clients whose businesses can lose revenue if vehicles are off the road for too long.”
National Windscreens’ commitment to completing every job ‘right first time’ is underlined by the company’s investment in technology, its extensive fitting centre network and its skilled workforce.
The company recently introduced ‘Partscheck’, unique software designed to identify the correct replacement glass using just the vehicle registration number - currently running at 99.5% accuracy. It operates 108 fitting centres, supported by more than 800 mobile technicians who are all trained to a minimum of NVQ Level 2 in Automotive Glazing.
Nick concludes, “Whilst the ability to offer a speedy service is a vital requirement for all of our suppliers, we also need to be confident that the RAC and our customers are receiving the highest-quality service possible.
“We are certain that our partnership with National Windscreens will be beneficial for all concerned.”
The RAC’s Accident Management service includes a Rapid Repair service ‘to ensure vehicles are repaired to the highest standards in the fastest possible time.’ More details can be found by visiting www.rac.co.uk.