She joined the business just weeks before it sailed through its most recent ISO9001 quality audit with no issues identified, so is in no doubt about Mila’s 100% commitment to quality.
An MSc qualified metallurgist and ISO9001 quality management systems lead auditor, Barbara’s most recent experience was with a materials testing facility which serves the nuclear, oil and gas, steel and aerospace industries. She is bringing all this theoretical knowledge and practical expertise to her new role and looking to build on Mila’s already outstanding performance.
“Mila clearly has a very strong quality management team in place and impressively robust systems and processes – as demonstrated by the fact that there has actually only been one observation identified in its last three ISO9001 audits.
“My mission will be to maintain these standards of course, but also to look at ways in which we can work even more closely with customers and respond to any feedback. I want customers to continue seeing Mila as the ‘go to’ place for sourcing quality hardware but also to understand how we are constantly raising the bar.”
One of the key factors which attracted Barbara to the role at Mila was that it is part of the wider Arran Isle group where best practice and specialist knowledge is continually being shared for the benefit of customers.
“This makes for the kind of a dynamic working environment where people thrive and develop. I’m already seeing that in the enthusiasm of the whole team and their obvious focus and desire to achieve the very best results.”