The two companies have worked together for more than 10 years and as a successful business with ambitious growth plans, SHB wanted to ensure it was receiving the best service available, as well as value for money. SHB Hire is an award-winning fleet company established nearly 50 years ago.It is continually extending its service offering and is committed to providing outstanding customer service – an ethos that must be shared by all of its appointed suppliers.
Rick Williams, SHB Hire’s Procurement Manager, comments, “During the time National Windscreens has worked with SHB it has proved that customer satisfaction sits at the heart of its operation.
“Both companies have grown significantly over the past 10 years, but National Windscreens has continued to deliver the standard of service we need in able for us to offer our customers a great experience right across the UK.”
National Windscreens was retained for a number of reasons in addition to customer service following the benchmarking process as Regional Sales and Marketing Director Martyn Bennett explains, “Our ‘time to serve’ was one of the main reasons for the contract renewal – we aim to complete all jobs on a same day / next day basis which is vital for fleet operators where any time vehicles spend off the road can have a direct impact on the bottom line.”
National Windscreens extensive fitting centre network was also valued by SHB. The family owned company operates more than 14,500 vehicles from 14 sites across the UK so it needs to be confident that all suppliers are able to provide a truly national service.
“Unlike some other service providers, we are committed to retaining the physical infrastructure which enables us to deliver a fast, efficient service,” Martyn continues. “108 fitting centres located throughout the UK hold stocks of the most popular screens, and relationships with leading suppliers such as Pilkington ensure we can quickly access other models when required.”
Partscheck, National Windscreens’ unique glass identification software, was another reason SHB decided to stay with National Windscreens. Introduced last year, Partscheck which is currently running at 99.5% accuracy, ensures mobile glazing technicians arrive equipped with the correct replacement windscreen should it be required – supporting the company’s commitment to completing all jobs ‘right first time’.
SHB Hire also operate the UK’s largest golf buggy hire business, GolfBuggyHire - another key factor in National Windscreens’ continued contract. Martyn continues, “SHB offers a diverse range of vehicles so the capabilities of our specialist glazing division is key. In addition to golf buggies, SHB hires out plant and agricultural vehicles, and a range of commercial vehicles including gulley sweepers, tippers, cranes and refrigerated vans.
“We have a team of dedicated specialist glazing technicians with a wealth of experience of fitting non-standard glazing so can deal with all automotive glass requirements, no matter what type of vehicle is affected.”
The independently owned company’s contact centre was another important element in the successful tender - National Windscreens operates its own centre in Tamworth, staffed 24/7 by highly experienced, well trained and knowledgeable call handlers.
National Windscreens’ dedicated Fleet Support service is chosen by a large number of leading UK fleet operators - find out more by visiting www.nationalwindscreens.co.uk/fleet/.