Investment in IT improves productivity at National Windscreens

Date: 13 March 2014
National Windscreens has reported a 25% increase in daily productivity in the South West region which has been directly attributed to the installation of a cutting-edge digital job booking system.

The new system has initially been installed throughout the South, South West and the Midlands, and is scheduled to be rolled out across the UK following positive feedback from the pilot scheme.Over 80% of National Windscreens’ jobs are carried out by its mobile glazing technicians - ensuring they are engaged with the company and working as productively as possible is vital for the future of the business.

Regional Sales and Marketing Director, Martyn Bennett, comments, “The introduction of the digital system ensures the whole job process is joined up and frees up our mobile technicians to concentrate on completing windscreen repairs and replacements, rather than time consuming administration processes.” The new software pre-populates job sheets with key details including the customers’ personal data, insurance company and policy number, meaning National Windscreens’ fleet of mobile technicians spend less time completing paperwork. It also includes vehicle tracking devices fitted in vans used by the mobile technicians which link back to a map displayed on an extra wide screen in the fitting centre, which pinpoints the location of every van carrying a tracker. Jobs are now allocated based on the technicians’ actual location and can be quickly moved around if necessary - this means more jobs can be completed on a daily basis thanks to improved planning capability and travel time between jobs being kept to an absolute minimum. Cutting the distance between jobs means National Windscreens is able to reduce the amount of fuel used by its mobile technicians, which not only helps the environment, but also has a direct impact on the independently owned company’s bottom line.

Martyn continues, “The new system has already delivered a significant return on investment – not only financially, but also in terms of customer service. We are completing 25% more jobs per day than before we installed the system and our customers can be given accurate ETA data should they require it - if a customer calls to find out when they can expect the technician to arrive, they can be given an estimated time of arrival to within 15 minutes. “We have received extremely positive feedback from all fitting centre managers involved in the trial and are looking forward to rolling out the system to our 108 centres across the UK.”

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600450 Investment in IT improves productivity at National Windscreens
Date: 13 March 2014

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