National Windscreens Insurance Sales Director, Rob Stevens, says, “In a highly competitive market place, insurers are constantly looking for ways of improving their service offering to policy holders – European repair coverage is a prime example of a value added service.” National Windscreens works closely with some of the UK’s leading motor insurance providers to control costs through a number of industry leading initiatives.This approach not only applies to costs incurred whilst driving in the UK, but also when drivers experience issues with their windscreens when in Europe.
Rob continues, “Our dedicated service for insurers has been designed to make all aspects of the vehicle glazing transition as easy as possible for both policy holders and the insurer – and this extends to accessing windscreen repair services in Europe. “Motorists can arrange repairs on the continent through one phone call to our UK call centre and insurers are invoiced as though the job had been carried out in the UK - making the process painless for all concerned.” Thousands of UK motorists take their cars to Europe every year and as well as the obvious list of items to check prior to departure, a thorough glazing check should also form part of holiday makers’ preparation.
Commercial Director, Pete Marsden, comments, “We operate a Repair First policy which ensures that glazing is repaired rather than replaced unless the level of damage renders a repair impossible. A simple, quick repair is often all that’s needed and this approach is far cheaper for both motorists and insurers. “However, no amount of pre-planning can stop stone chips from occurring whilst driving abroad – even at the most inconvenient of times which is why we offer extensive European coverage through our membership of Automotive Glass Europe (AGE).”
A number of National Windscreens’ customers accessed its services whilst in Europe last year, including a customer from Dorset who comments, “The last thing we wanted in the middle of our holiday in Belgium was a problem with our windscreen, so when we spotted a small chip we immediately contacted our insurer who put us straight through to National Windscreens’ UK call centre. “They sorted out all of the necessary arrangements with a local windscreen repair firm meaning we were free to continue our holiday without worrying that the chip might turn into a crack. Dealing with any issues like this when you’re in another country can be really stressful, especially if you don’t speak the language. National Windscreens service made the whole process easy.”
Spanning 15 countries across Europe, AGE is a strong alliance between leading automotive glazing specialists carefully selected for the quality of workmanship and services they offer, as well as their geographical coverage capabilities. Stiftung freier Autoglaser (SfA), Germany’s largest windscreen repair and replacement specialist, is the latest company to join AGE. SfA operates a network of over 125 fitting centres located across the country including leading cities Berlin, Munich and Hamburg - popular city break destinations for many UK tourists.
Pete continues, “With automotive glazing specialists located in top tourist destinations such as France, Italy and Portugal - National Windscreens customers can rest assured their holiday will not be ruined by a damaged windscreen this summer!”
For further information about Automotive Glass Europe please visit www.automotiveglasseurope.com or visit www.nationalwindscreens.co.uk to find out more.