Why investing in people remains one of the industry's greatest strengths | GGF

The glass and glazing industry continue to evolve at pace. New regulations, changing customer expectations and advances in products and installation methods mean businesses are expected to demonstrate high levels of competence across every area of their operation.

As these expectations continue to grow, one thing remains constant. Investing in people is one of the most effective ways to improve quality, strengthen compliance and support long-term business success.

Training has always played an important role in raising standards across the industry. Today, businesses have access to a wide range of learning opportunities, from online resources that support continuous professional development to instructor-led courses that allow delegates to learn directly from experienced professionals. Each has an important place in developing competence across the sector.

John Mannell, Training Manager at the Glass and Glazing Federation, says: "every business wants to deliver quality, work safely and give customers confidence in the service they provide. Training underpins all of those objectives. It equips people with the knowledge to make informed decisions and gives them the confidence to apply that knowledge in the workplace."

Instructor-led training continues to offer unique benefits for businesses looking to develop their teams. Bringing delegates together creates opportunities to ask questions, discuss real workplace scenarios and share experiences with others facing similar challenges. Those conversations often provide valuable insight that extends beyond the course material itself.

"Some of the most valuable learning happens through discussion," John explains. "When people share experiences from different parts of the industry, everyone benefits. Delegates leave with practical knowledge that they can apply straight away, along with a broader understanding of the challenges and solutions being experienced across the sector."

Recognising the growing demand for practical, accessible training, GGF Training has expanded its programme of instructor-led courses, giving members greater choice through both in-person and remote learning. The expanded programme has been developed to support professionals at every stage of their career, whether they are looking to strengthen technical knowledge, improve health and safety awareness or gain a better understanding of current regulations.

Health and safety remain a priority for every business. Courses such as IOSH Approved Managing Safely in the Glass & Glazing Industry help directors, managers and supervisors develop a stronger understanding of workplace responsibilities, risk management and incident response. Alongside this, the Manual Handling in the Glass and Glazing Sector course focuses on the safe handling of glass products, workplace hazards and the correct use of specialist handling equipment.

John believes this knowledge has benefits that extend well beyond the classroom.

"Creating a strong safety culture starts with understanding why procedures exist and how they protect both people and businesses. Training gives delegates the confidence to identify risks, make informed decisions and contribute positively to a safer working environment."

Technical competence continues to be another key focus for the industry. Surveying, installation quality and specialist applications all play an important role in delivering successful projects and maintaining customer confidence. The GGF's expanded programme includes courses covering the survey and installation of windows and doors in accordance with BS 8213, alongside specialist training on the installation of fire-resistant glazing. 

These programmes help delegates develop a stronger understanding of industry standards, installation techniques and the factors that contribute to quality workmanship.

"Technical knowledge continues to evolve as products, standards and regulations develop," John says. "Regular training helps businesses keep that knowledge current and supports greater consistency across every stage of a project, from the initial survey through to final installation."

Regulatory awareness has also become increasingly important. Keeping up to date with changing requirements helps businesses prepare for future developments while supporting compliance with existing legislation. GGF Training has introduced courses covering Regulation 14 and Building Regulations, helping delegates understand the requirements affecting windows, doors and glazing throughout the UK and Ireland. 

Commercial understanding is another area where ongoing development can make a significant difference. The Sales and Compliance course helps businesses understand how compliance knowledge can support customer conversations while strengthening understanding of consumer legislation, contracts, warranties and customer responsibilities. 

"Competence touches every part of a business," John adds. "Whether someone works in surveying, installation, sales or management, having the right knowledge helps them make better decisions and deliver a higher standard of service. Investing in training is ultimately an investment in the future of the business."

As the industry continues to respond to changing legislation, evolving standards and increasing customer expectations, professional development will remain central to building a skilled and confident workforce. By expanding its programme of instructor-led training, the GGF continues to provide members with practical learning opportunities that support competence, encourage knowledge sharing and help businesses prepare for the future.

Ready to invest in your team's development?

Explore the GGF's instructor-led training courses and find the right opportunities for you and your team. https://marketplace.ggf.org.uk/#/?type=trainer_assisted