Durham’s main responsibility is to establish and meet financial, team member satisfaction and customer satisfaction goals for the Minnesota market.
Durham has been with Carstar Collision since November of 1997. He began his career with them as the General Manager at one of the Carstar locations in Kansas City, was promoted to District Manager in 1999, and became Director of Company Store Operations in 2004. Prior to that, he worked as a paint and body technician at several body shops in the Kansas City area.
“ABRA-Minnesota is ABRA’s oldest and largest corporate market,” stated Durham. “I welcome the challenge of learning and working within ABRA’s established procedures, as well as adding my expertise to help bring operations to even greater levels of efficiency.”
Durham attended Johnson County Community College and Longview Community College majoring in Business Management. He is a PPG Certified Paint Technician, an I-CAR Certified Paint Technician, a member of the Society of Collision Repair, and a Six Sigma Green Belt.
Scott Krohn, ABRA’s Sr. Vice President of Operations, stated: “Glenn has a depth of knowledge in collision repair operations that will positively impact our operating model for the betterment of our customers and insurance partners. ABRA is dedicated to continuous industry improvement and leadership, and the addition of Glenn to our team helps us in achieving our goals.”
Durham and his family will be relocating from the Kansas City area to the Minneapolis metro.
ABRA Auto Body & Glass is a national damaged vehicle repair company specializing in collision repair, paintless dent removal, and auto glass repair and replacement. Started with one repair center in 1984, they have grown to ninety-two facilities in twelve states. Their plans for accelerated national growth over the next several years include acquiring existing facilities and building new locations.