UK Glass Repairer and Installer Boosts Business

Date: 18 March 2010
Source: The Smart Agency

Date: 17 March 2010

Yorkshire-based window repair and replacement expert Solaglas Windowcare has secured a number of new contracts for its Commercial division.

The Rotherham-based company, part of Saint-Gobain Group, has secured circa £600,000 worth of new business through contracts secured with Costcutter, CBES Facilities Management (part of CBES Construction Solutions) Little Chef and Barnardos.These new contracts will be serviced by Solaglas Windowcare’s Commercial division which will provide clients with a highly experienced team offering a 24-7 emergency service for incidents involving break in, vandalism, ram-raid or accidental damage.  Managing director, Ian Davy commented: “We are delighted to have had such a successful start to 2010.By responding to our clients’ needs and increasing our presence within the commercial glazing sectors, we have been able to increase our customer portfolio significantly.
"For us, the key to sustainable growth is in taking a long-term view. We will do this by continuing to focus on providing excellent service, understanding the demands on clients, making it easy to do business with us and of course, keeping a watchful eye on costs and profitability."
Darren Pallett, Head of Property for Little Chef commented: “We were very impressed by Solaglas Windowcare’s dedicated team, levels of service and UK-wide coverage. Business continuity is crucial for Little Chef and 24/7 emergency glass repair and installation is an important factor to ensure we deliver the highest level of maintenance and service to our restaurants and customers. I am confident that our new partnership with Solaglas Windowcare will be a long and successful one.” 
Solaglas Windowcare is the UK leader in the repair and replacement of windows and doors on behalf of major organisations including those from the insurance, commercial and public sectors. Currently, the business has 325 employees and last year reported turnover of over £23.5m.
The company’s extensive portfolio of clients includes major insurers, loss adjusters, major brokers, facilities management companies, building maintenance companies, government agencies, local authorities, hotels, passenger centres and retailers.
For further information, visit or call 0870 870 7171.
Media contact
Emma Kirkaldy, The Smart Agency T: 0870 403 6499 M. 07983 714 001
Nigel Charlesworth, The Smart Agency T. 0870 403 6499 M. 07964 900 861
Images are available from the contacts above.
Notes to Editors: 
About Solaglas Windowcare
Established in 1994, Solaglas Windowcare is the UK leader in a 24/7 emergency repair, replacement and maintenance service for glass, window frames and doors. 
Operating from a central contact centre, the business controls a nationwide network of directly employed engineers and approved glaziers through an innovative workflow management system.
Innovation is at the core of the business. The company equips and trains its engineers to use PDA devices which transmit site information including photographs and surveys from anywhere in the country to the central contact centre within seconds.
The company employs approximately 325 staff, and its main office is in Hellaby near Rotherham in South Yorkshire. The head office houses a manufacturing facility for double-glazed units and timber, aluminium and uPVC frames.
Solaglas Windowcare provides services across the UK for organisations including insurance companies, insurance service providers, facilities management businesses, retail businesses and public sector organisations. Services offered include the reactive repair, planned maintenance, servicing, and refurbishment of all types of windows, door systems and bolted glazing. Comprehensive condition surveys are also available.
Formerly Windowcare UK, Solaglas Windowcare was bought in 2002 by the global Saint-Gobain group. It became part of Solaglas and its sister businesses now include Jewson, Graham and British Gypsum.
Solaglas Windowcare’s turnover is approximately £23.5-million.
The company is an active member of a range of industry bodies and is a member of the British Retail Consortium and the British Institute of Facilities Management.
Solaglas Windowcare operates in four sectors:

  1. Insurance Services

Nationwide 24 hour emergency repair and replacement service for glazing, windows, doors, garage doors, conservatories and locks. Clients include many of the UK’s leading insurance companies.

  1. Commercial Glazing

Nationwide 24 hour emergency service for cases involving break in, vandalism, ram raid or accidental damage. The sector currently operates out of the head office in Rotherham and branch offices in Preston, Dartford, Bristol, Kingston-upon-Thames and Portsmouth.

  1. Maintenance Services

The Maintenance Services sector provides a market-leading planned and reactive maintenance service for doors, windows and conservatories, with an emphasis on repair rather than replacement.

  1. Call Management

Solaglas Windowcare provides a tailored out-of-hours call management facility for a range of brokers, claims service companies and loss adjusters.

600450 UK Glass Repairer and Installer Boosts Business

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