National Windscreens training is admirable

Date: 19 August 2013
National Windscreens, has delivered in-house training to staff at insurance specialist, Admiral Group, for almost three years - ensuring call handlers and claims advisors are knowledgeable about all aspects of vehicle glass repair and replacement and able to fully advise their customers.

The hands-on training brings windscreen issues to life – participants are taught about all of the different areas of the windscreen, the types of chips and cracks that can be repaired and those requiring total windscreen replacement.  The latest session, attended by 16 team leaders, took place at Admiral in Swansea.Led by Insurance Sales Director, Rob Stevens, with support from National Windscreens vehicle glazing technician, Mark Neale, the session introduced delegates to a range of factors that can affect repairs, including the effects of the current hot weather.


National Windscreens works with some of the best-known insurance providers in the industry and offers training to all of its key accounts that have internal calls handlers. Feedback from the sessions is testimony that the training is invaluable – on completion, staff feel far more confident in dealing with all types of windscreen claims as they understand the different types of damage, the repair process and the effects outside factors, such as the weather, could have on the repair lead time.


Rob Wall, Claims Training Lead Trainer at Admiral, says, “Over the past few years National Windscreens has provided excellent training to the majority of new starters who deal with windscreen claims. The feedback from the staff is excellent and the knowledge and awareness they gain from the training enables them to offer even better service to all of our valued customers.”


He continues, “Training is something we take very seriously at Admiral and it’s great to work closely with National Windscreens to ensure we equip staff with as much technical knowledge as possible in order to offer great service to all our callers in the event of a windscreen claim.”


Staff training from National Windscreens is just one of the ways the independently owned company is partnering with Insurance providers to make sure customers receive the best service possible throughout the whole claims process.


National Windscreens’ Insurance Sales Director, Rob Stevens, comments, “The training we offer to Admiral Staff has proved really beneficial – they gain a greater understanding of the issues involved, and our technicians have the knowledge needed prior to commencing each repair or replacement job for Admiral’s customers. This ensures the correct equipment and stock is brought to each job, reducing the likelihood that jobs will need to be rescheduled.”


National Windscreens operates the largest UK branch network in its field – with 114 fitting centres across the UK, more than 800 mobile technicians and coverage throughout Europe thanks to its membership of the Auto Glass Professionals network, it has the capacity to handle all aspects of vehicle glass repair and replacement, wherever and whenever they occur.


For more details of National Windscreens’ training sessions for insurance staff please call Rachel Smith on 01827 304132 or email

600450 National Windscreens training is admirable
Date: 19 August 2013

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