“Knowing the positive impact our products have on a customer’s home is very valuable,” said Jeremiah Noneman, senior marketing director at Milgard. “Hearing from homeowners helps us to continue offering an exceptional customer experience and innovating new products that can help make their home beautiful and more comfortable.”
Brand ratings are conducted by MetrixLab’s net reputation scoring system. A Net Reputation Score (NRS) is determined by looking at the online content posted by real customers. Millions of blogs, review sites and social media comments are evaluated to derive the score which is measured on a 200 point scale. Positive and negative engagement on product attributes and overall customer experience factors into calculating the digital health of a brand.
“Throughout 2018, Milgard continued to be the industry leader in our program with the highest NRS score outperforming competitors for the third year in a row,” said Selin Varol, Research Manager at MetrixLab. “They sustained their strong online presence with an increase in positive talk about their brand.”
In addition to other review websites, over 40,000 homeowners have shared their feedback on milgard.com directly. Customers can review a product and talk about the beauty and comfort, comment on the purchase and installation process with their Milgard Certified Dealer, or share the details on a recent service visit.
Read Milgard window reviews here: https://www.milgard.com/learn/why-milgard/customer-reviews