Date: 17 May 2019
When Bedford Borough Council asked KCW Windows Ltd to tender to replace ten worn-out windows in the science block of their local boys’ school with new Smarts aluminium windows fitted with folding openers, the fabricator turned to hardware specialists Window Ware to source the parts they needed.
KCW’s commercial estimator, Gemma Deegan reveals, ‘‘Some years ago, we successfully made it onto the approved installer list for our local authority. Now we regularly tender for different projects, which means we have a good idea of what makes a winning bid. Beds Borough Council won’t necessarily always choose the cheapest quote. Competency is just as critical, and they’ll pick the installer they think will do the best job. We’ve replaced and repaired numerous windows for them, as well as completed several large, prestigious projects on their behalf including Westfield Middle School and Bedford Bus Station, so they can be pretty sure we’re up to the task.”
Economical choice and convenience
Gemma goes on to say, “Though price isn’t the only determiner, it’s still a deciding factor nonetheless, so we need to be able to secure the best price with our suppliers to ensure our quotes are in the running. We’ve sourced our door and window hardware from Window Ware for over 20 years and regularly rely on them for quality products that are competitively priced and backed by prompt delivery and great service. True to form, Window Ware was able to supply us with highly-specified Caldwell folding openers which offered the price, performance and durability we were after”.
Gemma also admits, “It’s great having a specialist supplier like Window Ware on our doorstep. Being able to buy local is always a bonus, plus they have a huge range of products in stock, so we don’t have to waste time shopping around. In fact, if Window Ware doesn’t have what we need, then no one will have it!”
Great advice gets results
In this instance, Gemma also needed some advice on which type of folding openers would work best for the application and there was wealth of practical know-how waiting to support her at Window Ware. She explains, “Although the windows in the science lab weren't high up, they were hard to reach over wide workbenches and obstructions. By choosing to opt for pole operation even at low level, the windows could be operated easily and safely. With Window Ware’s help, we made sure we were using the right opener variant for the job. That on-tap product expertise is a real clincher for us”.
With over 30 years’ experience selling and supporting Caldwell folding openers, Richard Fraser is Window Ware’s resident expert. He agrees, “Selecting the right hardware in the first instance can make or break any build or installation project, so we’re always keen to get in early with some pre-purchase advice. We’re glad our team of experts were able to steer KCW in the right direction for a best-fit solution that resulted in complete customer satisfaction all round”.
KCW Windows Ltd is an accomplished family-run fabricator, providing Bedfordshire and the surrounding counties with quality doors and windows for over 35 years! First founded back in 1986, KCW began life as a commercial dealer of aluminium doors, windows and shop fronts. Over the years, they expanded their offering to now manufacture and supply both the commercial and domestic markets with a comprehensive range of PVCu, aluminium and composite doors and windows, as well as bi-fold doors and solid conservatory roofs. For more information, visit www.kcwwindows.com.
Caldwell folding openers are just some of the 6,500 unique, leading-brand products available from Window Ware. If you’re tendering for school window repairs, count on Window Ware for highly-specified hardware and superior technical support that will help you meet the project brief, keep your quotes competitive and ultimately win the contract.