Ringing The Customer Service Changes At Glassolutions

Glassolutions is ringing the changes to its customer service department with the appointment of Lorraine Bell.    Lorraine has been with the company for eight years and takes on the newly created role of National Customer Service Manager for external glazing.

She has previously held roles in the company’s commercial sales team in Scotland and has a natural desire to seek continuous improvement.

 

She said: “I’m excited to take on the new role and being involved in helping to make Glassolutions a force to be reckoned with in terms of outstanding customer service.”

 

Ian Davy, Group Commercial Director at Glassolutions says: “Lorraine’s promotion reflects the importance we place on customer service. Her role is to proactively lead our customer services team and to continually improve our systems and processes to ensure excellent customer communication and service across the business.

 

“Gaining high levels of customer satisfaction is important to our business because satisfied customers are most likely to be loyal, to make repeat orders and to use a wide range of our products and services. But also, if we can improve the way we do business with our customers then they will reap the rewards too; they will be better placed to improve the service to their own customers. It makes sense that we shape our business around what matters most to our customers.”

 

Glassolutions is in the UK’s largest processor, distributor, installer and repairer of glass and glass systems.  It is part of the Saint-Gobain Group, which is this year celebrating its 350th anniversary.

600450 Ringing The Customer Service Changes At Glassolutions glassonweb.com

See more news about:

Others also read

Orangeries without the orangery price | Prefix Systems
At Prefix systems we have a range of systems that can produce a structure that looks like an orangery at a fraction of the cost.
Spectus credentials secure new build contract with EYG Commercial
Long-standing Spectus fabricator, EYG Commercial, have recently completed a new build affordable living rental project with Hull City Council.
Liniar’s Digital Focus Set To Gather Momentum
2018 sees Liniar celebrating 10 years of window innovation – and with the recent revamp of its website, the appointment of a Digital Marketing Manager and the launch of an innovative customer initiative, things are as busy as ever at Liniar HQ.
Internal Light Shaft
A Light Shaft brings daylight down and through a building, this system has proven ideal for extensions on buildings.
Michele Gusti
The election took place on 10 July 2018, during the annual Members' Meeting, which also voted on the new Board of Directors.
New South Bank Show for ISO-CHEMIE Tape
Hundreds of new low carbon family homes under construction in Leeds city centre will be fully protected against the elements thanks ISO-CHEMIE’s expanding foam sealing tapes.

From industry

NEWS RELATED PRODUCTS

Thermoseal Group Ltd.
Thermoseal Group Ltd.
Thermoseal Group Ltd.
Wrightstyle Ltd.

Add new comment