Fenster Fabrications Testimonial - Philip Annear Windows Ltd

With over 35 years of experience in the glazing industry, the Truro-based business has an impressive portfolio of loyal customers around St Mawes and the Roseland Peninsula. Philip Annear Windows Ltd prides itself on delivering a solid service, from design to installation, and works closely with builders, architects and structural engineers to create the very best glazing design innovations on the Cornish coast.

Here, company founder Philip Annear, explains why working with Fenster Fabrications is the future when ordering aluminium glazing for his customers and their varied home improvement projects in the UK.

He says:

“We’re only a small company so working with fabricators who can deliver a good, quality service that is fast and efficient means everything to us here at Philip Annear Windows Ltd.

“When I order a product, I need to know exactly when it is going to be delivered – and this is one of the main reasons I like to use Fenster Fabrications. Once my order has been placed, it’s very reassuring to receive an immediate acknowledgement from the team at Fenster telling me when the product, either a window or door, will be ready.

“When you’ve paid upfront, and you’re trying to plan out your busy workload, it is vital that suppliers keep to their word and pull out all the stops to get products out on the week they’ve said. This is exactly how a good business should run.

“It means I can schedule the installation, put the job in my work diary, and let customers know when we will be coming to complete the task.

“Delays on delivery can cost me valuable time and money, and that’s not acceptable. Fenster Fabrications understand that when you’re a fairly small business, this simply can’t happen, and I know they try to be supportive to smaller firms.

“Within the last six months, I’ve ordered patio doors, bifold doors and other smart aluminium systems from Fenster.

“The team is very experienced, and I value their expertise and knowledge.

“Here at Philip Annear Windows, we try and offer the very best service to our customers and we believe Fenster fabrications also cares about the service it provides.

“We have enjoyed a solid working relationship with Fenster Fabrications over the last three years and I hope this continues in the future.

“Fenster Fabrications seems to understand how important it is to provide a professional service to customers – and that is something that means a lot to us.

“Since the beginning of this year, we have worked well together and staff at Fenster Fabrications know how important it is for me to deliver a project on time and without any last-minute glitches. I pride myself on providing a professional installation – from start to finish.

“What’s been equally helpful is the personalised brochure showcasing Fenster products which has enabled us to secure more business.

“Overall, I have been pleased with Fenster Fabrications. I’d like to thank the team for working hard to get their products out to me on time. It is very much appreciated, and it means I can give my customers what they want. I hope my relationship with Fenster Fabrications continues to grow.”