A familiar face already to many Motherwell customers, Lorraine Bell has been appointed in a new role as National Customer Service Manager for exterior glass to head up a recently restructured customer service department.And Adam Taylor joins GLASSOLUTIONS as Marketing Manager for the same business area, with his role focusing on supporting customers with initiatives to help them differentiate and grow their businesses profitably.Lorraine has been with the company for eight years having previously held roles in the company’s commercial sales team in Scotland.She said: “I’m excited to take on the new role and being involved in helping to make GLASSOLUTIONS a force to be reckoned with in terms of outstanding customer service.”
Ian Davy, Group Commercial Director at GLASSOLUTIONS said: “Lorraine’s promotion reflects the importance we place on customer service. Her role is to proactively lead our customer services team and to continually improve our systems and processes to ensure excellent customer communication and service across the business.
“Gaining high levels of customer satisfaction is important to our business because satisfied customers are most likely to be loyal, to make repeat orders and to use a wide range of our products and services. But also, if we can improve the way we do business with our customers then they will reap the rewards too; they will be better placed to improve the service to their own customers. It makes sense that we shape our business around what matters most to our customers.”
Lorraine will work closely with Adam Taylor who is an established marketing professional with over 10 years’ experience from both manufacturers and distributors within construction.
Adam was Assistant Product Manager at Polypipe before joining the global Saint-Gobain group in 2007 as Product Manager at Artex, rising to Senior Category Manager in July 2010 where he helped develop the British Gypsum brand within B&Q & Trade Point. He moved to Travis Perkins in January 2013 where his role as Category Manager focused on developing targeted customer propositions both in-branch & externally with full responsibility for a category of over £150 million.
Adam said: “It’s great to be back at Saint-Gobain working within GLASSOLUTIONS. It’s an exciting time for GLASSOLUTIONS as we work on differentiating our offer and adding real value for our customers. I’m really pleased to be part of the future of this business.”
Mike Butterick, Marketing Director for GLASSOLUTIONS, said: “Adam has joined the senior management team and his focus is on GLASSOLUTIONS’ national glass processing and distribution activities. He brings a wealth of experience from the boarder construction industry, which will be invaluable in supporting customers.”