Helping to increase capacity by 30%, the new line will further enhance the fast and reliable production of double and triple glazed units. To complement this improvement in its manufacturing processes, CET has also embarked on an expansive development programme for its employees, including the introduction of a NVQ qualification in customer services.Developed to maximise efficiency and achieve the highest level of quality and accuracy in sealed unit assembly, the Bystronic high-speed IGU line is equipped with sensors, and four sets of brushes sequenced to work on all known coatings. A scanning system detects marks on the glass while any defects are displayed on-screen, allowing for pin point accuracy during manual inspection. The glass is transported along the machine with the aid of a back board air flotation, minimising potential glass contamination after the washer.
Alongside the NVQ qualification and an internal training programme, employees at CET are also being encouraged to take a pro-active approach to work. As part of this initiative both the internal sales and customer service teams will be able to identify potential opportunities for the company’s area sales managers to talk to customers about how CET can help them further with their product needs.
Later this year the company will be introducing the Outbound Call Hour. This simple yet effective tool will mean that contact with existing customers is maintained, no matter the demands of the business, and time will be dedicated to developing new opportunities. The calls will cover everything from feedback on deliveries to enquiring about customer requirements and will provide invaluable feedback for the company’s centralised customer database.
CET has also introduced and rolled out Manufacturing of Excellence lean training to all staff personnel.
Maria Ludlow, customer operations manager at CET, said “This investment is proof of how serious we are about developing CET, raising our profile and most importantly, providing an outstanding service for our customers. By increasing our manufacturing capacity we are able to not only improve efficiencies, producing a high-quality, energy saving glass unit but it will also have a positive effect on customer service levels. On top of that, our investment in people, training and customer services mean that we have a strong foundation on which we can build the business; make the most of the opportunities that are out there and provide the right kind of support for our customers.”
Over the last 12 months CET has strengthened its senior management team with the appointment of Chris Trinder as general manager and Stuart Marks as operations manager. David Papworth also joins the business in his role as divisional sales director. Bringing a diverse range of skills and experiences this new-look senior team marks the start of a new era for CET as it develops and extends its market reach.