This new, state-of-the-art customer service feature will enable Diamond representatives to "initiate or respond to" online chat requests with consumers. A customer service representative from Diamond Glass Companies will be able to help individual consumers navigate through Diamond's website and the auto glass instant quoting process. This innovative new customer service tool provides a unique, one-on-one, interactive shopping experience by offering assistance "during" the Internet purchasing and decision-making process.
The new Diamond Glass Companies Online Chat Feature converts the traditional "one-way" Internet research process into a "two-way" communication dialogue. This provides a much more sophisticated approach to researching, shopping, and estimating auto glass repair and windshield replacement information. This enhanced online chat feature will be available on the website during peak sales periods. The benefit to consumers is an immediate and responsive information resource for their questions and an overall better shopping experience.
Diamond Glass Companies recognizes both savvy, and not so savvy, consumers sometimes prefer to communicate through Internet chat sessions. This new innovative website chat feature is part of Diamond's on-going initiative to serve consumers better. The improved interactive chat capabilities of the website are designed to promote Diamond's commitment to superior quality service in the auto glass industry.
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