Benchmarking boosts Pilkington quality

Two NSG quality experts are leading major improvement projects at UK downstream sites. Masaki Mamiya and Tamaki Horisaka are both on a six-month secondment from Japan.

Masaki is examining Pilkington's IGU design and manufacturing processes, to see how they can be improved in order to achieve a higher quality product. And Tamaki will be focusing on overall quality improvement at two specific sites.

"We know we have room for improvement at some of our sites," said global quality manager Simon Watkins. "And where quality performance is good, we want to see if we can raise the bar. In other words we want to make the lower performers good - and the good ones even better."

Downstream product quality in Japan is literally 100 times better than in the UK, with returned parts running at 250 ppm, compared to 20 -30,000.

"We recognise that Japan is years ahead of Europe in terms of the priority it puts on quality and service to the customer," said downstream operations director Gary Charlton. "To have two such experienced managers giving us six months of their time is a fantastic opportunity for us."

600450 Benchmarking boosts Pilkington quality glassonweb.com
Date: 21 February 2008
Source: www.pilkington.com

See more news about:

Others also read

Prism Architectural are pleased to announce the appointment by Knight Harwood to deliver the external glazing to Kings College, Wimbledon.
Allegion, plc, a leading global security products and solutions provider, has acquired Technical Glass Products (TGP) through one of its subsidiaries.
Guardian Glass announces it is the first glass manufacturer in Saudi Arabia to be granted the “Quality Mark” by the Saudi Arabian Standards Organization (SASO).
When designing a three-story restaurant overlooking the Chicago River, a client approached Solar Innovations® for a custom Folding Glass Wall.
Pilkington Spectrum, one of the industry’s most popular glass specifying tool, is now available to use on-the-go following the launch of a new smartphone app.
The W&W Glass installation utilized a Sotawall® Hybrid-Wall® unitized curtain wall system and a Pilkington Optiwhite™ Pilkington Planar™ point supported structural glass retail storefront system at the podium.

Add new comment