Customers First At FrameXpress

The frameXpress management team has once again taken positive steps to further strengthen customer relations by instigating a number of customer service training days, which all staff attended.

In conjunction with Angela Griffin, HR Manager at frameXpress, The Professional Development Training Company from Birmingham staggered an intensive training course for all personnel over a week. The workshops provided staff with an opportunity to refresh and further develop their customer service skills, which evaluated existing methods and reviewed staff potential in all relevant areas. Individual strengths and weakness were identified with an overall purpose of further building customer relations across the company. Assessing customer expectations and reviewing service accordingly was considered key to staff development, with the sessions giving the frameXpress team the opportunity to refocus their approach to customer service where necessary.

Angela Griffin comments, “We have been able to evaluate customer requirements and consider ways where we can personalise our approach to them. Reinforcing a trust and rapport with customers is essential, so personal communication style was an invaluable aspect to this training programme.”

The course was considered important by Managing Directors, Stuart Green and Mark Westbrook, who believe that evaluating and improving customer service where necessary is an essential aspect to moving the business further forward.

Mark Westbrook comments, “We all have good and bad traits, and sometimes it can be easy to allow small habits to develop which are not necessarily the best thing overall for a company. Appraising staff and acknowledging all aspects of the job roles are important things to consider when gearing up to move a company forward.

Looking at the organisational structure as well as the customer process is important, particularly when you have a number of departments working alongside each other. Interdepartmental communication has to be smooth and effective, which this course has reinforced for all of us.”

Angela Griffin concludes, “Understanding our customers’ expectations and striving to exceed those is vital, which will further strengthen business relations and reinforce our corporate position as a leading fabricator which excels in customer support.”

frameXpress Ltd is a leading fabricator of pvc-u and aluminium windows, doors and conservatories for both the domestic and commercial sectors.

Please call 01952 581100 for more information on the portfolio or visit the website

600450 Customers First At FrameXpress

See more news about:

Others also read

Despite all the digitalisation and automation in window manufacturing there are still jobs that are done by hand. Photo: 3E-Datentechnik.
The term Industry 4.0 has almost become a “household name” over the past few years. It stands for digitalisation and networking of the entire industrial value chain.
Spectus credentials secure new build contract with EYG Commercial
Long-standing Spectus fabricator, EYG Commercial, have recently completed a new build affordable living rental project with Hull City Council.
Liniar’s Digital Focus Set To Gather Momentum
2018 sees Liniar celebrating 10 years of window innovation – and with the recent revamp of its website, the appointment of a Digital Marketing Manager and the launch of an innovative customer initiative, things are as busy as ever at Liniar HQ.
WDMA Releases 2018 U.S. Industry Market Study
The Window & Door Manufacturers Association (WDMA) has released the WDMA 2018 U.S. Industry Market Study. This report provides data and insights needed to understand the industry's performance, key trends, and future direction.
New South Bank Show for ISO-CHEMIE Tape
Hundreds of new low carbon family homes under construction in Leeds city centre will be fully protected against the elements thanks ISO-CHEMIE’s expanding foam sealing tapes.
Conservatory Outlet Expands its Presence in Scotland
Aberdeen’s renowned home improvement company, Bon Accord Glass, has joined the Conservatory Outlet Network of retailers.


Add new comment