Vitro is Certified by SAP

Obtains acknowledgement as “Customer Center of Expertise Primary Certification” This distinction emphasizes the company’s commitment to the daily improvement of their technological solutions and to the advancement of the corporation’s operative levels.

San Pedro Garza García, Nuevo León, Mexico, May 08, 2012.- Vitro wishes to inform it has been awarded the Customer Center of Expertise Primary Certification by SAP, for complying with all of the support infrastructure, processes and requirements made by SAP to its users.

After receiving this certification, Humberto Figueroa, Vice President of Vitro IT said: “This is an important accomplishment that helps us provide certainty on the stability of the platform and thus, validates the processes we follow in BASIS, Operations, Support and Projects in order to address and resolve in a high quality and effective manner, the problems and requirements of all internal and external clients that use our SAP platform:”

He added that Vitro wields the elements needed to guarantee the continuous improvement and the quality of the processes under which SAP operates. The certification was accomplished after a series of evaluations of the operative, administrative and support processes.

“Vitro employs SAP both in Mexico as in other countries, where it maintains industrial and commercial operations” he commented.

This recognition delivered by SAP is a certification that highlights the commitment of the Company to consistently improve its technological and operative solutions. Some of the aspects they take under consideration in the awarding of this certification are: internal information management, contract administration and the attention given to innovative solutions, to mention a few.

“Through the Customer Center of Expertise we are seeking to efficiently merge different operational aspects such as the integrated and transparent use of quality, in order to achieve continuity and limit the times of inactivity. This will reinforce the system as well as the availability of business processes. In turn, this will also have several benefits such as reducing costs and accelerating innovation,” said José Raúl Valdivia, Active Global Support Director for SAP Mexico and Central America.

He added that Vitro relies on a consistent support operation and a robust procedural structure that allow it to sustain diverse internal processes, thus guaranteeing transparency, seriousness, order and agility in the management of information.

SAP is a technological tool that supports and helps companies to improve their selfmanagement levels. It helps them be more competitive as well as profitable, make their processes more efficient as well as to maximize the results of their business operations and reduce costs through technological innovation.

Vitro, S.A.B. de C.V. (BMV: VITROA), is the leading glass manufacturer in Mexico and one of the world’s major glass companies, backed by more than 100 years of experience in the industry. Founded in 1909 in Monterrey, Mexico, the company currently has subsidiaries in America and Europe, which offer quality products and reliable services to meet the needs of two different types of business: glass containers and flat glass. Companies of Vitro produce, process, distribute and market a wide range of glass articles which are part of the daily life of thousands of people. Vitro offers solutions for multiple markets including food, drinks, wines, liquors, cosmetics and pharmaceuticals, as well as for the architectural and automotive sectors. The company is also a supplier of raw materials, machinery and equipment for industrial use. As a socially responsible company, Vitro implements various initiatives to contribute in improving the quality of life of its employees, providing support to the communities where it is present, preserving the environment and favoring an ethical and transparent management. For more information, please consult the website:

600450 Vitro is Certified by SAP
Date: 17 May 2012

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