Solaglas Windowcare maintains excellent service levels during the UK’s Big Freeze

Date: 26 February 2010
Source: Press release
Yorkshire-based window repair and replacement expert Solaglas Windowcare was able to offer its customers an almost 100% operational service during the worst weather the UK has experienced for more than 30 years.

Throughout the adverse weather, the company braved the arctic conditions and managed to maintain its pledge of offering a 24 hour, 7 days a week, 365 days a year service across the entire country.Solaglas Windowcare implemented a number of activities to ensure business continuity despite experiencing staff shortages and minor vehicle accidents as a consequence of the severe driving conditions.A comprehensive communications plan was executed from its Rotherham headquarters, reporting service updates to all stakeholders regarding the weather conditions, road closures, delays and other incidents affecting the company’s 325 employees.Ian Davy, Solaglas Windowcare managing director commented: “We always pride ourselves on delivering the best possible service to our customers.  I am both pleased and proud of the attitude and conduct of everyone here at Solaglas Windowcare in keeping the company fully operational during the terrible weather.I’d like to thank all our employees for their dedication during this time; it is a real testament to the ethos and values of the service we always strive to provide our customers.  Let’s hope we don’t experience another bout of bad weather this bad for another 30 years or more!”   Solaglas Windowcare works with a number of companies in the insurance sector, including Davies Group, which were pleased that service levels were maintained during the bad weather.Vanessa Greatbatch from the Davies Group commented: “The recent adverse weather conditions put a tremendous strain on many organisations and affected their ability to deliver a normal service.At Davies Group, we were able to provide our clients excellent levels of service with the help of our dedicated network of partners including Solaglas Windowcare, who really did go that extra mile to help our customers in their time of need.”Solaglas Windowcare is an industry leader in the repair and replacement of windows and doors on behalf of insurance companies, commercial and public sector clients, making major savings compared to equivalent replacement costs.For further information, visit www.solaglaswindowcare.co.uk or call 0870 870 7171. Yorkshire-based window repair and replacement expert Solaglas Windowcare was able to offer its customers an almost 100% operational service during the worst weather the UK has experienced for more than 30 years.

Throughout the adverse weather, the company braved the arctic conditions and managed to maintain its pledge of offering a 24 hour, 7 days a week, 365 days a year service across the entire country.

Solaglas Windowcare implemented a number of activities to ensure business continuity despite experiencing staff shortages and minor vehicle accidents as a consequence of the severe driving conditions.

A comprehensive communications plan was executed from its Rotherham headquarters, reporting service updates to all stakeholders regarding the weather conditions, road closures, delays and other incidents affecting the company’s 325 employees.

Ian Davy, Solaglas Windowcare managing director commented: “We always pride ourselves on delivering the best possible service to our customers.  I am both pleased and proud of the attitude and conduct of everyone here at Solaglas Windowcare in keeping the company fully operational during the terrible weather.

I’d like to thank all our employees for their dedication during this time; it is a real testament to the ethos and values of the service we always strive to provide our customers.  Let’s hope we don’t experience another bout of bad weather this bad for another 30 years or more!”  

Solaglas Windowcare works with a number of companies in the insurance sector, including Davies Group, which were pleased that service levels were maintained during the bad weather.

Vanessa Greatbatch from the Davies Group commented: “The recent adverse weather conditions put a tremendous strain on many organisations and affected their ability to deliver a normal service.

At Davies Group, we were able to provide our clients excellent levels of service with the help of our dedicated network of partners including Solaglas Windowcare, who really did go that extra mile to help our customers in their time of need.”

Solaglas Windowcare is an industry leader in the repair and replacement of windows and doors on behalf of insurance companies, commercial and public sector clients, making major savings compared to equivalent replacement costs.

For further information, visit www.solaglaswindowcare.co.uk or call 0870 870 7171.

600450 Solaglas Windowcare maintains excellent service levels during the UK’s Big Freeze glassonweb.com
Date: 26 February 2010
Source: Press release

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