Safelite(R) AutoGlass Deploys Catastrophe Action Team to Serve Hurricane Victims

Safelite AutoGlass, the nation's largest provider of auto glass repair and replacement services, announces that its Catastrophe Action Team has sent more than 25 additional technicians and support personnel to Florida in order to assist customers with auto glass damage resulting from Hurricane Charley. "Safelite is fortunate that all of our associates remained safe and that we experienced no major damage to any location," said Dan Wilson, President & CEO.

"Now it is our job to help those who were not as fortunate by being available when and where customers need assistance."

Understanding the importance to customers of protecting the interior of their vehicle from the elements and having a car that can be driven safely, Safelite AutoGlass is scheduling service 24 hours a day, seven days a week via the phone or web and has extended in-shop service and mobile service to customers' homes or offices in the affected areas to include early mornings, evenings and weekends.

"Our experience indicates that, while auto glass damage is not as devastating as having substantial damage to your home, customers are relieved to have one piece of their life put back to normal when their vehicle is repaired," said Wilson.

Safelite's Catastrophe Action Team (CAT) was created in 1992 in response to Hurricane Andrew. CAT procedures allow the company to prepare for weather- related disasters and quickly respond to customers by having additional staffing, glass inventory and computers available for immediate deployment to the affected areas. In the last twelve years, CAT procedures have helped Safelite respond to dozens of weather-related disasters including winter storms, tornadoes, hurricanes and hailstorms.

600450 Safelite(R) AutoGlass Deploys Catastrophe Action Team to Serve Hurricane Victims
Date: 24 August 2004

See more news about:

Others also read

The glass sector has the increasingly widespread requirement of having an unlimited catalogue of parametric shapes and creating new ones in a simple way without being an expert in the field.
Shoaib Akhtar is going to be back on Indian TV screens. He is going to be featured in the new TV ad campaign for Asahi Glass.
Glass Confusion is starting the New Year with Beginning Fused Glass group classes. The three-week course will be held Wednesdays from 10 a.m. to 1 p.m. and again from 5 p.m. to 9 p.m.
Worldwide glass-substrate capacity is expected to continue to grow more than 40% each quarter through 2005, as a result of capacity expansion by existing glass-substrate suppliers and new companies joining the market, according to DisplaySearch.
Western Pennsylvania’s once-thriving glassmaking industry is dwindling, as did the domestic steel industry and for many of the same reasons: competition and cost.
Christmas got a little bluer for the local glass industry this week with the closure of yet another plant.

Add new comment