"Now it is our job to help those who were not as fortunate by being available when and where customers need assistance."
Understanding the importance to customers of protecting the interior of their vehicle from the elements and having a car that can be driven safely, Safelite AutoGlass is scheduling service 24 hours a day, seven days a week via the phone or web and has extended in-shop service and mobile service to customers' homes or offices in the affected areas to include early mornings, evenings and weekends.
"Our experience indicates that, while auto glass damage is not as devastating as having substantial damage to your home, customers are relieved to have one piece of their life put back to normal when their vehicle is repaired," said Wilson.
Safelite's Catastrophe Action Team (CAT) was created in 1992 in response to Hurricane Andrew. CAT procedures allow the company to prepare for weather- related disasters and quickly respond to customers by having additional staffing, glass inventory and computers available for immediate deployment to the affected areas. In the last twelve years, CAT procedures have helped Safelite respond to dozens of weather-related disasters including winter storms, tornadoes, hurricanes and hailstorms.