Providing information not readily available on the main Pilkington website, the customised user portal is specifically designed with trade customers in mind – looking to benefit those who buy and use Pilkington glazing products.My Pilkington™ Functions My Pilkington™ delivers a whole host of functions from providing Architects who specify Pilkington products to find glazing installers, to allowing customers to promote their businesses by adding their details to both consumer and trade focused supplier finders.The popularity and reliability associated with the Pilkington brand name among the general public and specifier community means that many will start their search for a supplier on the Pilkington website, making it vital for customers to have their details registered there.The My Pilkington™ platform will also act as a hub for special offers and reports, highlighting live order status updates, collating all order documents such as delivery notes, as well as saving invoices and CE Marking certifications, into one easy-to-use place.In addition, customers can adapt information loaded onto the portal – viewing product videos and demonstrations and linking them to their websites.There’s also a dedicated section for health and safety advice and information, featuring videos and case studies – a key topic for all businesses in the glazing industry.
My Pilkington™ is a fully-customised system; each individual within a company can be registered separately, allowing colleagues and staff to have different levels of access allocated accordingly.
Paul Shipley, Sales Support Manager, at Architectural Glass UK, explained: “We’ve been thinking about ways we can offer more support to our valued customers for a while, and the My Pilkington™ portal was a logical next step in this journey. This is just the start though. We plan to update the portal with new information, tools and training on a regular basis, in response to customer demand. If you’ve got an idea for how My Pilkington™ can support your business, tell us!”