It is well documented that qualified staff improve operations which in turn has a direct result on customer satisfaction.
The Automotive Glazing qualifications were delivered by RT Resources who we worked with very closely to coordinate the assessment process.” GQA’s Head of Development and Delivery, Sean Hayes, was extremely impressed with the centre’s positive approach to professional qualifications.
He confirms, “As the Awarding Organisation for the Automotive Glazing SVQs, it is always pleasing to see qualifications used to improve a business and recognise the skills and knowledge of the individuals; this is certainly the case with Andy and the team at National Windscreens. “Having spent over 30 years in the Automotive Glazing Industry and then another six years with GQA, the set up at National Windscreens Glasgow fitting centre is as impressive as anything I have seen. I have worked with the team from RT Resources who delivered the qualification programme for a number of years and it is obvious that the working relationship between RT Resources and National Windscreens is one built on the shared commitment to quality.”
National Windscreens offers all of its glazing technicians the opportunity to complete Automotive Glazing qualifications from GQA and works closely with GQA assessors to ensure its technicians consistently work in accordance with the national standards.
Andy finishes, “Here at National Windscreens Glasgow, we aim to achieve a consistent level of quality for all fitting centre operations and repair and replacement jobs, solidified by the professional qualifications of our team. The fact this level of quality has been recognised by GQA is an excellent acknowledgement of our dedication.”
National Windscreens Glasgow is one of eight fitting centres located in Scotland - find out more by visiting the branch locator at www.nationalwindscreens.co.uk.