Glassolutions Hails Rapid Response

Conservatory roofs suffered the most damage during the UK hailstorms in June, with the emergency repair team at GLASSOLUTIONS responding to a fourfold increase in out of hours calls during the busy period.

The Saint-Gobain Group company, which is a market leader in providing general insurers, brokers and intermediaries with 24/7 nationwide repair services, increased call centre staff by 50 per cent to ensure a consistently high quality service was delivered.The team, which is based in South Yorkshire, answered over 85% of calls within 20 seconds, helping to minimise anxiety for customers during a stressful period, with 83 per cent of calls received relating to damage to conservatory roofs.

The Midlands area took the brunt of the harsh weather that swept across the whole country with 30 per cent of instructions coming from Leicestershire.

GLASSOLUTIONS is in the unique position of being able to draw quickly on the support of other Saint-Gobain Group companies at such times, including builders merchants Jewson.  The companies provided a rapid response service to make sure materials were readily available to secure conservatory roofs, doors, windows and garages to prevent further damage or loss.

Andrew Betteridge, Insurance Sales Manager at GLASSOLUTIONS, said: “The adverse weather conditions and hailstorms brought a massive surge in customer calls and we’re delighted with how well we’ve been able to respond and consistently deliver great service.  We have been working closely with our suppliers to obtain stock of conservatory roof sheets and have sought availability of a storage facility through another group company of Saint-Gobain. We have reviewed our processes to focus on keeping lead times to a minimum and are keeping customers well informed of progress.”

As one of the major service providers to the UK insurance and facilities management industries, GLASSOLUTIONS uses state-of-the-art systems to maintain effective communication channels with major organisations.  At the heart of this is its web based Crisis Commander system which provides up to date information on the status of repairs securely 24/7 and this proved invaluable to customers following the recent storms.

600450 Glassolutions Hails Rapid Response
Date: 20 July 2012

See more news about:

See more from these topics:

Others also read

Over the last five years, Sandton (South Africa) has been a magnet for large-scale developments. Designed by Boogertman + Partners Architects, the 85 000 m2 Discovery building is one of them.
Compagnie de Saint-Gobain’s Board of Directors decides to propose the renewal of the Director’s term of office of Mr. Pierre-André de Chalendar and to co-opt Ms. Dominique Leroy, CEO of Proximus, as an independent Director.
Vetrotech supplied over 1'600m2 of Contraflam Lite Structure EW30 solutions.
The glazed walkway at London’s Tower Bridge attraction, which was designed and manufactured by GLASSOLUTIONS, has been voted as winner of’s ‘Best window with a view 2017’ competition.
Architects Pelli Clarke Pelli specified the most demanding requirements for a fire-rated glass floor and skylight to date for this project including 2-hour fire rating, blast, and seismic resistance, live loading for foot traffic, and waterproofing.
WICONA, the specialist manufacturer of glazing and glass curtain walling, has worked with specialist contractor GLASSOLUTIONS to deliver the glazing and facades package for One Bedford Avenue, a flagship mixed use development in Central London.

Add new comment