The new three year agreement to provide nationwide glass repair service follows a series of quality reviews by Allianz, all reporting positive feedback on GLASSOLUTIONS’ service relating to process efficiency, audit compliance and customer satisfaction. The Rotherham-based glass company will continue to be Allianz’s preferred sole supplier for both domestic and commercial glazing services until May 2015.
Allianz is one of the top ten UK insurers and employs around 4500 people in the UK. Overall the successful business saw gross written premiums increase by 10% in 2011 and the group predicts continued growth in 2012.
Part of the international Saint-Gobain Group, GLASSOLUTIONS, formerly Solaglas Installation, is a market leader in providing general insurers, brokers and intermediaries with 24/7 nationwide repair services, operating from its headquarters and service centre at Waterlands, South Yorkshire.
Allianz and GLASSOLUTIONS have been working together for almost a decade. Says GLASSOLUTIONS’ Andrew Betteridge – Sales Manager: “We’re delighted that Allianz have extended their commitment to work exclusively with us for a further term, based on our ethical approach to business and the quality, transparency and value-for-money of the service we provide.
“For us the partnership that we have developed with this leading insurance company has been hugely beneficial. Together we’ve worked on numerous initiatives and explored bespoke innovations in line with Allianz’s corporate strategic objectives which have helped us to refine and improve our own processes and service delivery. We believe this teamwork approach is one of the cornerstones of our excellent relationship with Allianz.”
Ian Guest, property claims supply manager, Allianz Claims, said: “We have worked with Glassolutions for the last 10 years and they have been consistent in their service and product delivery, which made our decision to renew the contract and further strengthen our relationship an easy one.”
Both companies are committed to environmentally sustainable solutions as part of their customer service programme. GLASSOLUTIONS was recently awarded ISO 14001.
GLASSOLUTIONS Installation recently reported unprecedented four-fold increase in enquiries following June’s extraordinary weather patterns where golf-ball-sized hailstones caused extensive damage across the UK. The company increased call centre staff by 50 per cent to ensure a consistently high quality service was delivered. The Waterlands team answered over 85% of calls within 20 seconds, helping to minimise anxiety for customers during a stressful period, with 83 per cent of calls received relating to damage to conservatory roofs.