Teleglass National Implements Realtime Auto Glass Reservation and Billing Technology

TeleGlass National Corporation, an auto glass service delivery organization, deployed an XML-based technology system to provide real-time transaction services between TeleGlass and its licensees.

The TeleGlass technology enables direct interaction between TeleGlass, the licensee glass shop, the insurance carrier, and the policyholder to streamline the auto glass claim process.

Today, much of the industry remains steeped in traditional and expensive EDI technology, relying on proprietary practices and slow overnight batch processes, all of which can hold up a claim and result in a reduced level of service. By enabling real-time transactions over a secure Internet connection with XML open standards, TeleGlass offers a meaningful solution to the time-sensitive nature of auto glass service.

TeleGlass has been using Internet technology to benefit Insurers and licensees since its inception. In 1998 for example, the company introduced the TeleGlass InfoPortal, an online management reporting system for Insurer clients. TeleGlass licensee response has been positive.

"As for the technology, I never would have thought that deployment could be so simple," said Michelle McCourt, director of sales for J. N. Phillips Auto Glass, a TeleGlass licensee. "Now that it is in place, it's as if customers coming to us through TeleGlass had called directly and the job was put into our system by our customer service staff, right down to an appointment time and place. The access to national insurance carriers, combined with the cost-savings and customer service improvements that TeleGlass has handed down, is enabling us to grow our business more profitably than ever," she said.

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