Safelite Hires Customer Recovery Director

Date: 16 January 2012
COLUMBUS, Ohio – Jan. 4, 2012 – Safelite AutoGlass®, the nation’s largest provider of vehicle glass repair and replacement services, has appointed Lisa Timmerman as Customer Recovery Director.

In this role, Timmerman will staff and train the Executive Services team with the goal of continuing to delight customers. Timmerman’s role also focuses on developing process improvements for the Executive Services team and building relationships with the field to drive further alignment and benefits for the customer.

Timmerman has spent the last 10 years serving in customer relation leadership roles and most recently as the Store Operations Technology Manager at Bath & Body Works. Within her roles, Timmerman was instrumental in creating a contact center culture focused on integrating customer and associate feedback into everyday business practices. Overall, Timmerman brings 25 years of results-oriented customer experience in the retail and technology service industries.

“Safelite AutoGlass® is dedicated to delighting our customers through exceptional service and resolving any issues that may arise. Our award-winning Executive Services team will continue to effectively engage customers under Lisa’s leadership,” said Rich Harrison, COO and senior vice president of Safelite®. “Her numerous awards and industry honors are true testaments to her ability to exceed customer expectations and deliver extraordinary results. We are pleased to have her join the Safelite® team.”

About Safelite Autoglass®

Safelite Autoglass®, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served 4 million customers last year. For more information, visit


Media Contacts:

Melina Metzger, Safelite AutoGlass®, 614.210.9232,

For additional information, please contact our Media Relations department.

600450 Safelite Hires Customer Recovery Director
Date: 16 January 2012

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