Mobile Manufacturing Provides Instant Relief To Glass Pains

Date: 19 January 2010
Source: Edgetech
Inst-I-Glass offers warranty outsourcing solution to residential IG manufacturersLouisville, Kentucky-based Inst-I-Glass has revolutionized the way warranty claims are handled with its fleet of mobile Insulating Glass manufacturing trucks designed to make glass replacement painless for homeowners.

Each Inst-I-Glass truck is a self-contained, self-sufficient IG manufacturing facility providing high-quality replacement units using Super Spacer® warm edge spacer technology and other high-performance components. Most replacements can be completed onsite and installed within 24- to 48-hours of the initial service call, saving homeowners the headaches of waiting 2-3 weeks for replacements to be manufactured.
 
“Customer satisfaction is the most important factor,” said Larry “Butch” Parrella, Inst-I-Glass founder and CEO. “To us, that means fabricating the best product available onsite and same day. This includes using only the best materials for performance and durability, especially Super Spacer from Edgetech.”
 
Part of Parrella’s vision for the company was to provide a warranty service solution to manufacturers and this now accounts for about one-third of its business.
 
“Manufacturers that choose to outsource warranty services to Inst-I-Glass can more easily identify and control costs, which not only saves money and increases efficiency, but also improves the consumer’s perception of the level of ongoing service offered by the manufacturer,” Parrella said.
 
Additionally, outsourcing can relieve the burden of warranty services, enabling manufacturers and dealers to focus on their core business – making new windows and doors – instead of diverting the line to produce replacement glass in assorted sizes to fulfill warranty obligations.
 
Outsourcing agreements are varied depending on the manufacturer’s needs and range of services they would like to provide. One agreement might be on an as-needed basis, while others will provide extensive work orders on an ongoing basis.
Inst-I-Glass does not sell, distribute or install windows and doors.
 
“We are replacement glass fabricators and installers that provide the original manufacturer with professional, courteous, uniformed installers who are dedicated to providing excellent customer service,” Parrella said. “Our relationship with manufacturers is mutually beneficial, so it is important to us that they are satisfied with our services. Our objectives are to enhance the manufacturer’s reputation with a world-class warranty service program, control costs and provide their clients with the fastest turnaround possible.”
 
To learn more about Inst-I-Glass warranty outsourcing programs or franchise opportunities, e-mail franchise@instiglass.com or call 877-70-INSTI.
 
For more Edgetech news and upcoming events, visit www.edgetech360.com.

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