Accolades for Solaglas Windowcare at insurance “Oscars”

An investment in technology and a commitment to customer service by Solaglas Windowcare were two elements highlighted by the judging panel of a major award ceremony.

The company was a finalist last night (July 9) in the technology category of the British Insurance Awards – dubbed the “Oscars” of the UK insurance industry.

The company, which can point to major clients in the industry such as RBS Insurance and Heath Lambert and employs some 400 staff, received accolades for the innovative way it has used mobile technology to generate significant savings and improve customer satisfaction.

The company’s 140 engineers are equipped with hand-held devices that allow them to gather information from site inspections, take images and then relay the information, wirelessly, to the manufacturing operation in seconds. This move is reducing lead times to complete jobs and raising satisfaction for insurers’ customers.

Ian Davy, managing director at Solaglas Windowcare said: “We have made great strides over the past six years, increased employee numbers and attracted major clients, so we are particularly pleased to walk away with this award, especially against such tough competition.”

The technology award category focuses on the application of new information and communications technology that enhance the quality, efficiency and cost-effectiveness of the winner’s business administration. The judges were looking for evidence of greater efficiency, better customer service, lower error rates and effective implementation within agreed budgets and timetables.

At a ceremony held for 1,700 people at the Royal Albert Hall judges commended the company on its ‘investment in new uses of technology and the positive impact on relations with insurers’.

Solaglas Windowcare is an integral part of global giant Saint-Gobain’s UK operation and provides a 24/7 nationwide service, specialising in domestic and commercial emergency glazing and frame repair/replacement to windows, doors, garage doors, conservatories and locks. It also provides out-of-hours call management.

600450 Accolades for Solaglas Windowcare at insurance “Oscars”
Date: 15 July 2008

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