GTS Services and Harmon AutoGlass Ink National Agreement

GTS Services, LLC, and Harmon AutoGlass, a leading auto glass repair and replacement company with over 400 retail locations nationwide, today announced an agreement under which GTS Services' family of enterprise-wide software solutions will be installed throughout Harmon's retail network.

GTS will provide its GlasPac(R)LX and eXpress e-commerce solutions as well as additional related software and services, and will provide training for Harmon operating, IT, and business associates. "We are fully committed to helping Harmon achieve its business goals," said Fahmy Mechael, president of GTS Services."This is more to us than simply a sale we are moving forward together to assure successful implementation."

"To have one of the largest retail auto glass networks in the business choose GTS solutions to help them manage and grow their business is a significant vote of confidence in the products and services we offer, and confirmation of the leadership we have worked hard to achieve," Mechael said.

The long-term agreement culminates an intensive review process by Harmon of available business software.

"We were looking for a commercial software provider that offered the greatest current functionality and showed a commitment to future enhancements to achieve best practices in the industry," said Bob Bishop, Harmon's CFO/CIO. "And their offerings had to be compatible with Harmon's overall IT strategy."

"What we found through our evaluation of offerings in the marketplace was that GTS has the most functionally rich software and their commitment was evident," Bishop said.

Bishop said he expects to improve the efficiency of Harmon's current operations, as well as prepare for future growth.

"The capabilities and ease of use of the GTS products will make our day-to-day retail operations more efficient," Bishop said. "The application lets our internal sales representatives concentrate on their interactions with customers, making sales and scheduling jobs."

Bishop said that for the future, the data gathering and reporting functions of the GTS family of products will provide improved financial reporting and tracking of shop operations, which will help Harmon improve its planning and decision-making processes.

The agreement between GTS and Harmon includes content and functionality upgrades on a continuing basis.

"We provide updates and upgrades three to six times a year to our customers for things that are dynamic in the industry, such as NAGS pricing, as well as expanded capabilities to improve operating efficiencies of our customers," Mechael said. "We add functionalities and capabilities to our products on an ongoing basis in the form of a new release that's part of the subscription service our customers participate in."

"I am very satisfied with how our relationship is developing - the way GTS is working with Harmon as a business partner," Bishop said.

GlasPacLX provides its users with point of sale quotes, work orders, and electronic invoices, as well as inventory tracking, accounting interfaces and business intelligence reporting tools. The system is flexible enough to handle multiple locations and multiple product categories that range from flat glass to auto glass accessories, can be customized for specific data needs and adaptable pricing, and offers integrated e-commerce functionality.

eXpress is the GTS Services product powered by GLAXIS(TM) technology that allows customers to effectively leverage computer communications technology for glass ordering and electronic insurance claims processing. Using eXpress provides participating glass retailers with significant efficiency improvements as well as reductions in claims invoicing rejections.

600450 GTS Services and Harmon AutoGlass Ink National Agreement
Date: 19 June 2003

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