This expansion includes new personnel assigned to customer service positions and new customer service centers located strategically worldwide.
The expansion of Bekaerts customer service team is aligned with the growth rate of industrial customers currently installing and operating the companys sputtering equipment. Customers worldwide count on Bekaert to deliver world-class service and support without constraint of time zones or geography and by doing so, keep the total cost of ownership rates among the lowest in the industry.
US Customer Service
Bekaert is pleased to add Peter Andries, customer service technician, to its Spring Green, WI facility. Peter is responsible for technical support for end blocks, magnet bars, power supplies and sputter cathodes in use throughout North America (incl. Mexico). He will also provide on-site technical training.
European Customer Service
Bekaert has added a new market manager, David Verhenne, to focus on excellent understanding of customer needs in Europe. Verhenne is based in Bekaerts headquarters in Deinze. A longtime employee of Bekaert, Verhenne was previously market manager medical coatings for Bekaert.
Asian Customer Service
To meet rapid growth in the Asian market, Bekaert is planning to open a Customer Service and Maintenance Center in Suzhou, China in Q2 2005. At this new service center, Bekaerts sputter products team will supply Asian glass coaters with state-of-the art end block maintenance and technical support. Yuan Polin was named customer service technician for the Asian market.
Sputtering is a vacuum coating process and one of the core methods for depositing thin films on glass. The Bekaert technology allows a switch from planar to rotatable targets and offers lower cost of ownership through longer production runs, faster coating deposition and a more complete use of coating material. Bekaert has built up its experience in this field through its own sputter activity on plastic foil for window film and for industrial applications. Bekaert was the first to bring rotatable targets on the market and has developed the necessary sputter equipment to effectively use these targets on glass coating lines all over the world.
Industrial customers who execute a coating process for applications such as architectural and automotive glass (such as Low-E and solar control films, and anti-reflective coatings), display glass and photovoltaic glass, can capitalize on Bekaerts technology. Customers can also rely on Bekaerts world-class customer support and leading research and development.