Customer Service Representative - Fenzi AGT Business Unit, Maastricht, NL

For our Customer Service team at our location in Maastricht we are immediately looking for a Customer Service Representative (fulltime).

Proud of our company Advanced Glass Technologies: because FENZI AGT – Johnson Matthey before – is one of the worldwide market leaders in the area of high technology products for the glass and ceramic industry.

Proud of our products: which are being sold all over the world and find their way to automotive and glass industry. Our products adhere to thorough. certifications and are continuously being developed in order to keep up with the high and rising sustainability demands and with all the needs from the international market.

Proud of our work: we work safely, result oriented and in informal atmosphere. And we are working on providing our employees again and again with new challenges, fitting to their personal development.

The main office of the Business Unit is situated in Maastricht with production locations in the Netherlands, the USA and in various locations throughout Asia. In Maastricht some 200 people are employed. As of February 2022 Fenzi AGT is part of the Fenzigroup, a world class player in glass industry.

The function:
As a Customer Service Representative you maintain and build strong and stable relationships with our international customers, by offering service, reliability, transparency, timeliness and high-quality products.

Your tasks include:
• Act as the first point of contact for the customer, building a relationship of trust with customers.
• Proactively approaching customers, discussing status of sales orders, sales forecasts, technical requests, sample requests, quotations, etc.
• Representing the customer within our organization, internal monitoring of sales orders, other customer questions and complaints with various teams / officials.
• "First time right" entering sales orders, monitoring sales order process.
• Keep up-to-date and document all records of service activities.
• Mutual exchange of information with our Sales Team.

In this position, you report to the Customer Service Manager.

Your profile:
• MBO(+)/HBO working and thinking level, with several years of experience in a similar position.
• You are customer and service oriented and have good communication skills.
• You are a pro-active team player with an eye for detail and a highly developed sense of ownership.
• You speak and write Dutch and English at a professional level.

Our offer:
A permanent employment in a stable working environment within a growing international organization in which you can further develop yourself. Excellent primary and secondary employment conditions, including, among other things, a profit-sharing scheme and a good pension scheme.

Interested or applying?
Send questions or CVs directly to our HR department: AGT-HR-General@fenzigroup.com

An online assessment can be part of the selection procedure.