Support Services at FeneTech

16 Mar | Glass jobs opportunities


As a FeneTech Support Analyst, you will be responsible for providing timely software support to customers via phone, email or web. You will monitor, document and manage the support process with each customer with whom you come into contact using internal documentation tools. In keeping with our mission to provide the best products, service and support to each and every customer—every single day, Support Analysts will possess unparalleled communication skills. Additionally, the ideal candidate will be self-motivated and maintain a strong and shared commitment to serving our customers.


Bachelor’s degree
Minimum two years’ experience directly supporting external software applications
Excellent communication and problem solving skills
Detail oriented
Ability to multi-task and handle multiple concurrent projects

Additional Qualifications (but not required)

Manufacturing process knowledge
Familiarity with ERP systems
Knowledge in database design and SQL
Knowledge with, C#, C++ (or equivalent languages)
Experience in customer service call center
Foreign language skills

FeneTech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In compliance with federal law, all individuals hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


FeneTech Inc.
260 Campus Drive
44202 Aurora
United States
Phone: 1+ 330.995.2830
Fax: 1+330.954.7008