IT Business Consultant Customer Support (m/f/o) | A+W Software

28 Oct | Glass jobs opportunities

We are the market leader in software for the flat glass industry and window and door manufacturing, headquartered in central Hessia. For our location in Pohlheim, we are seeking an IT Business Consultant ERP Systems Customer Support (m/f/o) for our internal customer service who shares our passion for solving IT problems and who, together with us, makes our customers even more efficient and happier.


Handling of support inquiries from international customers
Classification and analysis of the incoming customer inquiries in 1st and 2nd level support
Independent solution-finding
Direct and constant exchange with our customers
Documentation of the cases
Close cooperation with other departments
Cooperation on projects


Training as qualified IT specialist, IT clerk, alternatively commercial or technical training with great IT affinity
Experience in customer support desired
Knowledge of databases and SQL desired
Written and oral English skills
Enthusiasm for dealing with the customer and communication on the phone
Passion for solving IT technical problems
Enjoy working in a team and working together across departments


Exciting and varied tasks with responsibility
Numerous individual development and training opportunities
An open, friendly team with an open-door policy
Light-flooded, modern offices with a park-like view
Subsidized lunch (Lebenshilfe Gießen e.V. and Tom&Sally´s) as well as free drinks and fruit each day
Convenient connections to the A 5, A 45, and A 485

We look forward to your application, specifying your possible starting date, salary requirements, and the reference number AW-260-19-16. Please upload your application here:

For questions about this job offer, please contact Mr. Frank Christian at +49 6404 2051 330

Am Pfahlgraben 4
35415 Pohlheim
Phone: +49 6404 2051-0
Fax: +49 6404 2051-877