CJ brings with her extensive technology support knowledge, customer service experience, and over three years as an information system specialist for a window manufacturer. Her abilities to problem solve and eagerness to delve deep into a customer’s questions and address them will make her a valuable resource for A+W’s customers.
CJ joins A+W Software as a Customer Support Specialist, focusing on our A+W Clarity (glass) customers. In her new position at A+W Software, CJ is working under the tutelage of Derya Aydemir, our Head of Customer Support for A+W Clarity. CJ’s training allows her to troubleshoot, address, and implement solutions to customer support tickets.
“As a self-described tech & customer service nerd, I consistently strive to raise the best solutions, prioritize those updates, and then administer them. I value my abilities as a customer-focused person to understand the problem, research a solution, and then implement said solution. Overall, I can’t describe how excited I am to learn more about the flat glass industry, its nuances, learn from some of the best in the industry, and put my extensive training to great use helping A+W’s amazing customers. It’s truly an honor to join A+W and I’m enthusiastic about the future: the company and my growth,” according to CJ.
Piggybacking off CJ’s zeal, John Staiano, COO of A+W Software North America, states, “CJ’s vivacity for technology (being a tech nerd), learning, customer service, and brilliant interpersonal skills are all palpable with everyone she meets. Onboarding/training takes time, but we are confident in CJ’s abilities to test, learn, and support our customer’s needs whenever they arise. I look forward to watching CJ grow as she collaborates with our customers in her new role as Customer Service Consultant.”
Please contact Chris Kammer at marketing.us@a-w.com for more information on joining the A+W team. Then see why your peers choose to work for A+W Software time and again!