International Window parent company, International Architectural Products, filed for Chapter 7 bankruptcy in May, and International Window was acquired by Universal Moulding in June.
After having to close its doors on May 11, Lori Bargeron, sales manager, reports the company re-opened on July 5 under new ownership.
Yet familiar faces at International Window, with decades of experience in the industry, were re-hired to the delight of many customers. Larry McConnell and Rick Johnson are back as general managers of the Hayward, Calif., and Fullerton, Calif., facilities respectively, as well as four salespeople, in addition to Bargeron. All in all, McConnell says about 20 percent of the workforce has returned.
“We have supervisors at both divisions, as well as production workers and are taking orders daily for shipments that will get to customers within a week,” says McConnell.
Bargeron says that even when the company had stopped production in May, she continued to field calls from customers.
“I kept the same number and was returning calls,” she says. “I thought they were due an explanation.”
Customers were forced to find another window supplier but Bargeron reports that word is getting out slowly, including a letter sent to customers this week.
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International Window Re-Opens for Business
Date: 29 July 2011
Source: http://www.dwmmag.com
International Windows’ message to customers is that it has re-opened, is shipping windows and is even putting new products and procedures into place that will improve on the company’s 50-year-plus reputation.