This all is achieved by means of scheduled service check-ups, documented service history, training and process consultation, spare part inventories and annual replenishments of spare parts.
Glaston Care and Glaston Care Plus agreements may also cover the customer's process and products/ machinery outside Glaston's own branded machines (i.e. Tamglass, Uniglass and Bavelloni).
Needless to say, Glaston Care and Glaston Care Plus customers have the top priority in service requests and they also benefit from the discounted rates for additional other services.
Glaston Care
Glaston Care service agreement covers regular service check-ups by a Glaston service specialist according to a planned schedule. The regular service visits may also include other services like training of the operators and process consultation depending on the needs of the customer.
During a service visit, all critical parts of the production lines as well as need for adjustments and updates are checked. The completed service work as well as spare parts and other recommendations are then documented in a service report, which will be given to the customer. The service reports are the basis, which enables planning the future.
Glaston Care Plus
Glaston Care Plus comprehensive service agreement is one step forward extending the coverage of the agreement to carefully planned spare part inventories for all machines defined in the agreement. Furthermore, the agreement includes annual replenishment of parts ensuring that all the parts needed are always available right on spot.
For more information please contact:
Glaston Service Solutions
Mr. Timo Nieminen, SVP, Service Solutions
Tel. +358 (0)10 500 500
E-mail: timo.nieminen@glaston.net
Mrs. Mari Lehtinen, Marketing Communication Manager
Tel. +358 (0)10 500 6561
E-mail: mari.lehtinen@glaston.net
www.glaston.net
Glasstec 2008, Düsseldorf, Germany
21st - 25th October
Hall 16, stand C57-C73