Autoglass staff is responding to people's complaints or queries directly through social media by using Radian6 from Salesforce.com (News - Alert).
The company is using Radian6 from Salesforce.com to find out what people are saying about its brands on social media sites, according to Cliff Saran from computerweekly.com.
Belron, the parent company of Autoglass, aims to improve customer engagement in 2011 and is thus monitoring threads of conversations looking for negative and positive customer feedback.
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