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GlassOnWeb.com has interviewed Mr. Angelo Schiatti
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These are the answers we have received from the owner of a leading brand of glass processing machines.
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 GOW: Your brand history is quite long: the Schiatti Angelo company was founded in 1969. Only if you keep a constant eye to the future you can have a great past. Could you give us some advance information about the projects that your are developing?
SCHIATTI: At the moment we are focusing most of our energies on a project that will extend our facilities. The new area, which will stretch out over 4,000 square metres, will include a machinery showroom, as well as a R&D department dedicated to developing special machinery for large production. There will also be new manufacturing, assembling and testing facilities.
GOW: Your future has a very solid basis, since your brand is currently identified with a range of products that are highly appreciated. Which are the most important ones?
SCHIATTI: To say the truth, we do not have a product that we can define as our strongest card, since all our machines are equally successful. You must consider that our production is closely bound by market trends. While during the seventies and the eighties round and shaped profiles were in great demand, a radical change has taken place since the nineties: the interest in straight grinding machines for flat edge has considerably increased to follow modern architectural styles. The present market demand goes towards machines that can manufacture large quantities. The Schiatti company has been able to offer adequate solutions promptly.
GOW: How is the current market situation seen by a company with vast experience, a company that has been able to cope different economic situations?
SCHIATTI: It is true. Thanks to my experience - more than 30 years - I can state that the present situation is not positive at all. I remember some difficult moments - fortunately, our company has never been affected directly - but I do not remember such fierce competition, both local and global. Today, companies adopt profit maximization, as well as cost-cutting policies, sometimes without paying attention to the quality of products. Our company policy, as well as the respect we have for our clients, does not allow us to sacrifice quality to economize. Every so often this policy is not advantageous to us, nevertheless, the Schiatti company continues to achieve excellent results in terms of production and turnover, and continues to grow.
GOW: With over 30 years of activity you could surely write a book on your company. Could you tell us an episode that is particularly emblematic?
SCHIATTI: Well, there are a lot of anecdotes that are worth a mention: we could undoubtedly make a brief collection? I particularly remember an old Brazilian client that asked to settle a large invoice six months in advance. Seeing my astonishment, that man told me: ?I have been lucky enough to meet a lot of persons in my life, but I have held few of them in high esteem. This is my way to consolidate a friendship and business relationship, as well as to demonstrate I trust you completely?. How could we be dissatisfied as long as customer satisfaction goes beyond merely business relationships?
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Photos: Schiatti Angelo S.r.l.
Last review: May, 2005 |
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